Thank you for choosing Dirty Paws Lounge for your dog’s daycare and boarding needs! We strive to provide the safest environment for your dog. Please read the information below so you are aware our policies.
The goal of Dirty Paws Lounge is to provide a safe, fun and stimulating social environment for dogs. To ensure the safety and health of your pet and of our other guests, we require all of our guests to comply with the following:
All dogs over 9 months old MUST be spayed or neutered. No exceptions.
RESERVATIONS: All boarding, daycare, and grooming is by reservation only. Make your reservations as far in advance as possible. Holidays often book up months in advance and weekends fill up weeks in advance, so PLAN AHEAD!
SHOTS: PROOF OF CURRENT VACCINATIONS IS REQUIRED FOR ADMISSION-BRING THEM WITH YOU! Your dog’s registration process is not complete without proof of current vaccinations, including:
Vaccinations must be given at least 48 hours prior to attending Dirty Paws Lounge for Distemper and Rabies, (7 days for Bordetella. If your dog is under doctor’s orders not to be re-vaccinated, please supply a note from your vet. Follow your veterinarian’s recommendation(s) for vaccinations; they may differ from our requirements. Maintaining your dog’s vaccinations and vaccination records is YOUR responsibility as a pet owner. Dirty Paws Lounge will NOT be responsible for calling your vet to confirm vaccinations. If you cannot provide proof of current vaccinations, your dog will be turned away.
FLEAS: All dogs must be current on a flea prevention such as Frontline, Advantage, or Revolution. Tick prevention is highly recommended.
COLLARS: All dogs must wear a properly fitted nylon or leather QUICK RELEASE collar during their stay. Chokers and harnesses present a hazard to the dogs during playgroup and must be removed on arrival.
LEASHES: All dogs must be restrained by carrier or leash during arrival, departure, and at all times while on Dirty Paws Lounge property. DO NOT LET YOUR DOG RUN LOOSE WHILE ON OUR PROPERTY, as it poses a safety risk to other customers and dogs, and causes unnecessary chaos. Failure to comply will result in your dog being banned.
HEALTH: All dogs must be in good health. Owners will need to certify that their dogs are in good health and have not been ill with a communicable condition in the last 30 days. On admission, all dogs must be free from any condition, which would potentially jeopardize other guests. For sanitary and safety reasons, all dogs over 9 months of age must be spayed or neutered…NO EXCEPTIONS.
HEALTH & WELL-BEING: Owner authorizes Dirty Paws Lounge to do whatever it deems necessary for the health and well-being of the dog(s). In the event the pet becomes ill or injured, Dirty Paws Lounge shall notify the owner, and if the owner cannot be contacted or reached, or if an emergency situation exists which requires immediate action, Dirty Paws Lounge is authorized to engage the services of a veterinarian, or to administer medicine or give such other attentive care for the animal that appears reasonably advisable. Owner shall pay such costs as a reimbursement to Dirty Paws Lounge immediately upon pick-up of the pet or when the services have been completed.
MEDICATIONS: We are happy to give medication to your dog at no extra charge. All medication must come in a clearly marked container (preferably the original container-NO BAGGIES PLEASE!) with the following information clearly marked on the container: Dog’s Name, Name of Medication & Strength, dosage per day or “if needed” (let us know at drop off what doses have already been given that day)
CRATE OPTION: We recognize that some dogs prefer a crate…it’s what they know and provides a feeling of security when the dog’s owner is away from home. If you would like your dog to be crated at night and at mealtime/naptime, please inform our staff at check-in.
DAYBOARD TEST: A day board test is REQUIRED for all dogs, prior to the first overnight stay. Please call for an appointment.
BEHAVIOR: All dogs must be non-aggressive. Owners will need to certify that their dog(s) have not harmed or shown any aggressive or threatening behavior towards any person. Aggressive behavior towards other dog(s) must be documented. Dogs exhibiting aggressive behavior that cannot be managed safely will be banned from future stays at Dirty Paws Lounge.
DAYS, HOURS, and PROMPTNESS: Unscheduled appointments interfere with the interactive nature and security of our facility. Pick-ups, drop offs, and tours are scheduled by appointment only. Call 586-991-5370 to make a reservation. For the safety of our dogs, we appreciate your promptness. Please do not be more than 10 minutes early or late for your appointment. If you need to adjust your time, please call!
BILLING POLICIES: Payment for all services is required when your dog(s) are picked up. We accept Visa, Mastercard, Discover, Debit/Check Cards, and Cash. Checks are not accepted.
DEPOSITS: Deposits are required to book a stay. Deposits are calculated as follows: 3 day stay or less requires a $30.00 deposit (per dog), 4 to 9 days stays require a $50.00 deposit (per dog), 10 days or more require a $75.00 deposit (per dog). Cancellations must be given 48 hours (3 weeks prior for holidays listed above) prior to your intended arrival date, in order to have any deposits refunded, otherwise the deposit is forfeited. Waiting lists are common throughout the summer and all major holidays, and we encourage booking early. SPACE IS LIMITED! Deposits are SOMETIMES waived for regular customers, during OFF-peak seasons.
CANCELLATION POLICY: You must cancel your DAYCARE appointment PRIOR TO your scheduled appointment time. If you FAIL TO CANCEL (“No Call/No Show”), a $5.00 fee will be assessed to your account, which must be paid at the next appointment. In order to avoid a penalty, you must cancel your BOARDING appointment at least 48 hours prior to your appointment time. If you cancel LESS THAN 48 HOURS PRIOR to your appointment (“Late Cancel”) or you FAIL TO CANCEL (“No Call/No Show”), and your reservation WAS NOT secured with a deposit, a $15.00 fee will be assessed to your account, which must be paid at the next appointment. If your boarding reservation WAS secured with a deposit (new or infrequent customers, or peak/holiday seasons), and you cancel LESS THAN 48 HOURS PRIOR (3 weeks for major holidays) to your appointment (“Late Cancel”) or you FAIL TO CANCEL (“No Call/No Show”), your deposit will be forfeited.
DAMAGES: We make every attempt to provide your pet with the finest quality care in a secure environment. Our staff, our facility and our furnishings reflect this special care and attention. Although we are a secure facility, we make no claims of being “destructive dog-proof”. In order to provide the best possible boarding accommodations for your pet at reasonable rates, we cannot absorb the cost or responsibility for damage done to our facility by destructive dogs. IT IS THE RESPONSIBILITY OF THE PET OWNER FOR ANY AND ALL DAMAGES DONE TO OUR FACILITIES AND/OR FURNISHINGS. YOU WILL BE BILLED FOR DAMAGES WHEN YOU PICK UP YOUR PET. Please remember that we have the right to refuse services. Heavily destructive dogs will be banned from future stays at our facility.
INJURIES: DPL shall not be held liable for any injuries your dog may receive while in group play unless it is due to negligence. If your dog causes injury to another dog while on our property or in our care, the owner of the instigating dog shall be held liable for any veterinary expenses.
WHAT TO BRING: Please bring collar, leash, food, treats, and any medications needed for your dog. We supply all bedding, toys, and bowls. Do NOT bring rawhide bones or foam/un-washable beds. Please clearly mark all belongings with your dog’s name. We are not responsible for any items lost or destroyed. Please DO NOT bring full bags of food. All food must be individually pre-packaged in baggies for AM and PM feedings.
Other Things To Note